Branding is Your First Conversation with Your Customer

Recently I switched from using Dollar Shave Club to Harry’s. This was due to my

I love this stuff. Keep doing this please.

Mother in Law buying me a trial kit. I honestly figured I’d try it out but stick with DSC just because I had used them for well over a year. However, after using the blades for the first time I really fell in love with the company. The thing is though it wasn’t the quality of the blades that got me but the overall presentation of the product. Everything from the blade handle to the included shaving foam had a more premium feel to it that, I suppose, I’ve been wanting. It felt a little bit classier and a step above DSC. Now I haven’t even bothered to look into the reality of either companies claims about their blades (Harry’s says they’re made in Germany and DSC is, well, they’re made somewhere) but both seem to cut about the same and extra products they offer both seem to be good enough. I was thinking why I’m so into this brand and then I realized I was persuaded by branding, not that there’s anything wrong with that.

Solid branding starts when you open the package

I know lots of marketers (perk, or curse, of being one myself) and we all talk about how much we buy into good marketing. Kinda like when an NBA player seems someone else on their team throw down a monster jam, we get that excited when we see others market well. Branding is a function of marketing and Harry’s is doing it right on the money. DSC really claimed the market early with their very well made and viral-ready ads, but Harry’s seems to be cornering the market on brand aesthetics and implied status. In fact, they have to do this because they only own about 9% of the market.

Smart marketing is knowing your position in your industry and exploiting your

A bit more premium from the beginning - speaking the right language
A bit more premium from the beginning – speaking the right language

niche as much as you possibly can. Harry’s seems to be doing just that. What’s most interesting is how much they’re associated with Warby Parker (whom I have written about in the past). Both brands know they can’t just repeat their competitors formula and hope to outsell them, but instead they focus on finding the pockets of people within the market they want to capture and they pursue them with integrity, honesty, and transparency. I say this all the time but when you speak an audiences language they will listen.


This isn’t a paid post for Harry’s – not in the slightest. I just like to point out good branding when I see it and make sure others do the same.

Bottom of the box - I was hoping for a secret compartment.
Bottom of the box – I was hoping for a secret compartment. This was just as good though.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s